Service

We are committed to providing the highest level of service possible. We accomplish this through providing access to resources and training as well as technical support.

Support

We provide technical support for all campus supported hardware and software. Our goals is to provide timely and high quality technical support to faculty and staff.

Key Benefits

  • Knowledge
  • Skill
  • Speed
  • And we smile alot!

To make a service request you can fill out a help ticket. This is the preferred method. If you have a computer problem and are unable to fill out a help ticket please call a member of the OIT Staff.

Labs

COED 003 and 009 are our open computer labs.

  • 40 Dell PCs
  • Scanners
  • Laser printer
  • The normal lab hours are Monday through Thursday 8:00-7:00, Friday 8:00-4:00 and Saturday 11:00-5:00. Please see posted lab hours for exact dates and times.

COED 005 and 007 are our computer classrooms. Use by reservation only.

  • 25 Dell PCs
  • Instructor's workstation with video and audio projection
  • VCR/DVD projection
  • Smart Panel Technology
  • This lab can be reserved by submitting an OIT Help Ticket or contacting a member of the OIT Staff.

Faculty Development Lab gives faculty to higher quality machines and equipment.

  • 5 Dell computers with DVD burners, scanners, video capture capability and a wide variety of multimedia development tools
  • Color laserjet printer

Counseling Video Labs are used to view or tape small group sessions or projects.

  • 6 small video labs for recording groups of 1-3 people
  • 1 large video lab for large groups
  • Via the control room video can be routed to any video lab

COED 036, 061, 062, 102, 103, 165, 166, 201 and 203

  • Smart Classrooms
  • Instructor's workstation with video and audio projection
  • VCR/DVD projection

Equipment Checkout

Faculty and staff are able to check out a variety of hardware for up to two weeks at a time. Click here for more information.

Training

Training is available for all campus supported hardware and software. Please submit an OIT Help Ticket or contact a member of the OIT Staff to arrange training.

Building Support and Business Continuity

OIT serves as the Building Liaison. We can coordinate all repairs and improvements.

Duties of the Building Liaison are:

For the Building:

  • Act as contact person for Facilities Maintenance staff responding to a request
  • Make Deans and Department Heads aware of facility issues (ie. Notices)
  • Make other occupants aware of work being performed in the building

Routine:

  • Enter work requests for observed maintenance needs*
  • Evaluate problems and notify Zone Supervisor or PA of any irregularities in building

Facilities Operations:

  • Notify liaisons of work being performed in their building
  • Inform liaison of the status of work being performed
  • Hold Annual Building Liaison Meetings
  • Advise liaisons of utility outages

* Please note anyone can send in a facilities work request via Archibus. The Building Liaison only needs to be involved if there are renovations included in that work. Normal routine maintenance or issues do not need to go through the Building Liaison.

As part of the Business Continuity Team, OIT serves as the College representative on the campus wide committee, creates plans, procedures and informs the Dean of BCP issues.

College evacuation plan

BCP Presentation